Terms of use

Who we are, and who drives

The app is run by ALEKSEI BYCHENKO PR RAČUNARSKO PROGRAMIRANJE PROTOK SUBOTICA, a sole trader registered at Kozaračka 61, 24000 Subotica, Republika Srbija, registration number 68771773, email help@svitaxi.rs.

We are not a carrier. Rides are carried out by a licensed taxi service, under its own licence and its own responsibility for the vehicle, the driver and the ride itself. The app connects you with a free vehicle of that service and shows you how the ride is going.

Your account

You must be at least 18 to create an account. You can also order a ride for someone else — enter their name when you do.

Your phone number must be yours and correct: the driver calls it on arrival.

Keeping your password safe is up to you. You can delete your account at any time — how, and what is kept: svitaxi.rs/brisanje-naloga.

Price

Rides are charged at the city tariff in force. Before you confirm, the app shows an approximate fare. You pay by the taximeter in the car: the amount depends on the actual route, time in traffic and stops you ask for. The amount on the taximeter is what counts.

At night, on Sundays and on public holidays the night tariff applies. Waiting before you get in is not charged. The app shows how long the driver will still wait; after that the driver may leave.

You pay the driver in cash, in the car. Card payment is not available yet.

Ordering and cancelling

You can order a ride now, or book one up to 14 days ahead.

We do not guarantee that a free car will be found. If none is, the app tells you so and charges nothing.

You can cancel a ride. There is no cancellation fee.

Behaviour

We expect courtesy in the app and in the car. It is not allowed to:

• order rides you do not intend to take
• insult, threaten or harass a driver, including through messages in the app
• enter someone else's phone number or false details

Consequences

We may suspend or permanently disable an account used to break these rules. We try to contact you first, except where a driver's or passenger's safety is at stake.

Messages and translation

During a ride you can write to the driver. If you speak different languages, messages are translated automatically. A translation can be wrong, so the original is always one tap away, and in a dispute what was written counts, not the translation.

Lost items and complaints

Report something left behind in the app within half an hour of the ride — the driver is still reachable then. After that, write to support.

Send a complaint about a ride from the app (menu → Help and complaints) or through svitaxi.rs/podrska. It goes to the taxi service that carried out the ride.

Emergencies

During a ride the app has an SOS button. It does not replace the emergency services: if a life or someone's safety is at stake, call 194, 192 or 112.

Data

What we do with your data is set out at svitaxi.rs/privatnost.

Changes to these terms

We may change these terms. The date of the last change is at the top of this page. Material changes are published here before they take effect.

Governing law

These terms are governed by the law of the Republic of Serbia. Your rights as a consumer under the Serbian Consumer Protection Act are not limited by them.

Questions: help@svitaxi.rs or svitaxi.rs/podrska.